Reference

Terms Conditions at thor311

These Terms & Conditions define how your account operates, how deposits through DANA, OVO, and GoPay are handled, and what you can expect when using our sportsbook, live casino, and slot rooms.

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thor311 Terms Conditions at thor311
TERMS HELP CHANNELS

Where to Ask About These Terms

Have a question about a specific clause, your account obligations, or how a payout rule works? We keep multiple contact paths open so you never have to guess. Reach us through live chat from your account dashboard, or send us an email detailing the section you need clarity on. Our team handles terms-related queries with the same priority as payment issues.

Live Chat Open the chat widget from any page on thor311 — it sits in the lower-right corner on both mobile and desktop. Ask about account obligations, payment conditions, or anything else in these terms and get a direct reply without switching apps.
Email Support Send a detailed question referencing the specific section of our terms you need explained. Our team replies with a clear, written explanation you can keep for your records. Useful when you need documentation of how a rule applies to your situation.
Account Help Centre Inside your account settings, a help section links directly to relevant terms clauses based on your recent activity — deposits via DANA, withdrawal requests, or betting history disputes. Context-aware and faster than searching the full document yourself.
DATA AND ACCOUNT HANDLING

How We Protect and Manage Your Data

These terms outline not just what you agree to, but what we commit to doing with the information you provide. From encrypted storage to clear retention timelines, here is how we handle the data side of your account relationship with thor311.

Data Encryption

All personal and financial data you submit — including DANA or OVO account identifiers — is encrypted using SSL during transfer and at rest. We never store raw payment credentials; only tokenized references remain linked to your account profile.

Cookie Usage

We use session cookies to keep you logged in and preference cookies so your lobby remembers your last-viewed section — sportsbook or live casino. No advertising cookies are shared with third parties.

Account Security

Your account is protected by a password you set and an OTP verification step sent to your registered mobile number. If you suspect unauthorised access, contact us immediately through live chat and we freeze activity on your account within minutes.

Data Retention

We retain your account data for as long as your account is active plus a reasonable period after closure for audit and dispute-resolution purposes. You can request a summary of what we hold by contacting our support team via email.

Requesting Changes

Need to update your registered name, phone number, or linked e-wallet? Submit a change request through your account settings or through live chat.

Who to Contact

For any data-related inquiry — deletion requests, correction of personal details, or questions about how long specific records are kept — contact our support team through the live chat widget or email.

Frequently Asked Questions About Our Terms

Below are the questions we receive most often about these Terms & Conditions. If your question is not here, reach out through live chat or email and we will answer directly.

If we detect a breach — such as operating multiple accounts or submitting false identity details — we may suspend or close your account. Any balance remaining is handled according to the dispute section of these terms. We notify you via your registered email before permanent closure.

No. Each person may hold only one account on thor311. Multiple accounts linked to the same identity, phone number, or e-wallet (DANA, OVO, GoPay) will be merged or closed. Duplicate accounts found during withdrawal verification delay processing.

By depositing through DANA or OVO, you confirm you are the legitimate holder of that wallet. Deposits from third-party wallets are not accepted. If a deposit is flagged for mismatch, we hold the funds and contact you for verification before crediting your account.

We aim to notify you before changes take effect — typically through your registered email or an in-account banner. However, continued use after any posted update counts as acceptance. We recommend checking this page after receiving any update notification from us.

You can request access to, correction of, or deletion of your personal data at any time. Submit a request via live chat or email. We process data requests within a reasonable timeframe and confirm completion once done. Some data may be retained for legal compliance purposes.

Yes. You may request account closure at any time through our support channels. Your remaining balance will be returned to your last active payment method — whether GoPay, OVO, DANA, or bank transfer — after identity verification is completed.

Yes. Whether you place a football bet, join a Speed Baccarat Room session, or spin Aviator Crash Game rounds, the same Terms & Conditions apply across all sections of the platform. Specific product rules (like bet settlement timing) are detailed within each product area.

Raise a dispute through live chat or email, referencing the transaction ID and date. We investigate internally and aim to resolve within a reasonable period. If the outcome is unsatisfactory, you can escalate by requesting a senior review — we outline the escalation path in our dispute clause.

Our terms are uniform across the platform; we do not maintain separate regional versions. However, access to our services depends on local law and eligible regions. If you are in a jurisdiction where access is restricted, these terms still govern any existing account activity.

Each version of these Terms & Conditions carries a last-updated date at the top of this page. Your account creation date tells you which version was active when you joined. If you need the specific version you originally agreed to, contact support and we will provide it.

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