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Privacy Policy at thor311

We handle your personal information with care every time you deposit via DANA, OVO or GoPay, place a football wager, or contact our support team.

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thor311 Privacy Policy at thor311
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about what we store, want to correct inaccurate details, or need to request data deletion, reach out through any of the channels below. Our team handles privacy-related queries with priority, and we confirm receipt so you know your request is being processed.

Live Chat Open live chat from any page on our site. Tell the agent your request relates to privacy or data access. They will escalate it to the relevant team and give you a reference number to track progress.
Email Support Send your privacy request to our support email address listed in your account dashboard. Include your registered username and the specific data action you need — export, correction or deletion — so we can process it without back-and-forth.
Account Settings Some privacy preferences you can adjust directly. Log into your account, head to the settings section, and toggle communication preferences or review which payment methods are stored. Changes apply immediately to future interactions.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We take a layered approach to keeping your account data safe. From encrypted connections to strict internal access rules, every step is designed so your DANA, OVO or GoPay transaction records and personal details stay private. Below are the core practices that shape how we operate.

Encrypted Connections

Every page you load and every form you submit travels over SSL encryption. This means your payment details — whether you deposit through OVO or withdraw to GoPay — cannot be intercepted by third parties during transit between your device…

Cookie Usage

We use cookies to keep you logged in, remember your language preference, and track basic navigation patterns for performance. We do not use tracking cookies from advertising networks.

Account Security

Your account is protected by your password and an optional verification step sent to your registered phone number.

Data Retention

We retain your personal and transactional data for as long as your account is active, plus a reasonable period after closure to handle disputes or comply with applicable regulations. After that window, records are permanently deleted from our active systems.

Internal Access Rules

Only staff members with a documented operational need can view your personal details. Payment data tied to DANA or GoPay deposits is visible exclusively to the finance and compliance teams.

Requesting Changes

You have the right to ask us to correct, export or delete your data. Submit a request through live chat or email, reference your account username, and specify what you need.

Common Questions About Your Privacy

We get asked a lot about what happens to personal data after sign-up, during deposits and withdrawals, and when you stop using the platform. Here are clear answers to the questions that come up most.

We collect your full name, email address, phone number and date of birth. If you deposit through DANA, OVO or GoPay, we also store the relevant e-wallet identifier so we can process future transactions without asking you to re-enter it each time.

We do not sell or share your personal information with advertisers or unrelated companies. The only exceptions are payment processors needed to complete your DANA, OVO or GoPay transactions, and situations where disclosure is required by applicable law in your region.

Open a live chat session or send an email to our support team. State your registered username and ask for a full data export. We compile the file and send it to your registered email address within a reasonable timeframe after verifying your identity.

Yes. Submit a deletion request through live chat or email. We will remove your personal details from active systems once any pending transactions or disputes are resolved. Some anonymised records may be kept for regulatory compliance where local law requires it.

After account closure, we retain your data for a limited period to handle potential disputes or chargebacks. Once that window passes, personal information is permanently removed. Anonymised analytics data that cannot identify you may remain in aggregate reporting.

We use session cookies to keep you logged in and functional cookies for language and display preferences. You can disable cookies in your browser settings, though this may log you out more frequently and reset certain preferences each visit.

Payment identifiers are stored in an encrypted database separate from general account data. Access is limited to our finance team, and every interaction with that database is logged. Transactions themselves travel over SSL-encrypted connections between your device and our payment gateway.

If we detect unauthorised access to personal data that could affect your account, we notify impacted accounts through the registered email address and in-platform messaging. We also outline steps you should take, such as changing your password and reviewing recent transactions.

Log into your account and head to the profile settings section. You can edit your email and phone number directly. For changes to your registered name or date of birth, contact support through live chat so we can verify your identity before making the update.

The core principles — encryption, no data selling, your right to access and delete — apply to everyone. However, specific retention periods or disclosure obligations may vary depending on local law in eligible regions. We follow the requirements applicable to where you access the service.

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