Reference

Legal Policies That Protect Your Account

We keep our legal framework straightforward so you know exactly how your data, transactions, and account details are managed. Whether you fund through DANA, OVO, or GoPay, these policies apply equally to every interaction you have with thor311 — and availability depends on local…

Data ProtectionAccount TransparencyRegional EligibilityPayment PrivacyContact Rights
thor311 Legal Policies That Protect Your Account
POLICY CONTACT PATHS

Reach Us About Any Legal Question

You should never have to guess who to contact when something involves your rights or your data. We maintain multiple paths so you can raise a concern in the way most natural to you — whether that means typing a live chat message between Liga 1 matches or sending a formal email after reviewing our terms.

Live Chat Tap the chat icon from any page on mobile or desktop. Our agents handle legal and policy questions directly, including account closure requests, data access inquiries, and wallet verification disputes tied to your DANA, OVO, or GoPay transactions.
Email Channel Send a detailed message when your question involves documentation — screenshots of failed transactions, identity verification follow-ups, or formal data-access requests. We respond within the working period and confirm receipt so nothing goes unanswered.
Account Dashboard Tickets Log in, open the support tab, and submit a ticket that stays linked to your account history. This path works well for disputes where we need to reference specific deposit records, withdrawal statuses, or session logs.
DATA AND ACCOUNT SECURITY

How We Handle Your Information Daily

Every policy we publish connects to an actual operational process — not a vague promise. Here is how we manage the areas that matter most to you as someone who funds an account through Indonesian e-wallets, browses sportsbook markets on mobile, and expects their information to stay private.

Data Collection Scope

We collect only what we need: name, email, phone number, and wallet ID for DANA, OVO, or GoPay. No biometric data is harvested. Location data is used solely to confirm regional eligibility, and we discard raw IP logs after the verification window closes.

Cookie Management

Cookies on thor311 serve session stability and fraud detection. We use first-party cookies for lobby personalisation — remembering your last sportsbook or live casino tab. You can clear or block cookies through your mobile browser settings without losing your account.

Account Security Layers

Your account is protected by encrypted password storage and a one-time verification code sent to your registered phone number each time you log in from a new device. We never store raw passwords, and our systems flag unusual login patterns automatically.

Retention Period

We retain transaction records and account data for as long as your account remains active, plus a regulatory buffer period after closure. Once that window expires, personal data is anonymised or deleted. You can request early deletion through our support channels.

Right to Access and Correction

You may request a copy of all personal data we hold on your account at any time. If something is inaccurate — a misspelled name, an old phone number — submit a correction via live chat or email and we update it after standard identity confirmation.

How to Request Changes

Open a support ticket from your dashboard or email us with the subject line containing your account ID. Specify whether you want data export, correction, or deletion. We process requests and confirm completion through your registered contact method within our stated timeframe.

Common Legal and Policy Questions

Below are real questions we receive from account holders about their rights, data handling, and how our legal framework applies. If your question is not here, reach us through any of the contact paths above.

We collect your full name, email address, phone number, and the wallet ID associated with your DANA, OVO, or GoPay payment. No additional biometric or social-media data is required. We use this strictly to verify identity, process transactions, and contact you about your account.

Yes. Log in to your dashboard and submit a data-export request through the support ticket system. Alternatively, email us with your account ID. We compile the export — including transaction history, login records, and stored personal details — and send it to your registered email address.

Contact our support team via live chat or email and state that you want permanent account deletion. After identity confirmation, we close the account, process any remaining balance to your nominated wallet, and begin the data anonymisation process within our stated retention window.

We store only a reference token and the last four digits of your wallet ID for transaction matching. The full wallet credentials remain on the payment provider's infrastructure. We never have direct access to your e-wallet PIN or full account number.

Only you and authorised support agents reviewing a specific ticket have access to your transaction records. Data is never shared with other account holders, marketing partners, or third-party platforms. Regulatory disclosure occurs only where required by applicable law.

We use first-party cookies for session management, fraud prevention, and lobby personalisation. You can disable cookies through your browser privacy settings on mobile or desktop. Disabling them may limit session persistence, meaning you might need to log in again more frequently.

If regional eligibility changes, we notify you via your registered contact method. Your account may be restricted, and after a defined buffer period, we anonymise or delete data as per our retention policy. Any remaining balance is returned to your last-used wallet.

Open a support ticket or start a live chat session and specify what needs updating — phone number, email, or name. After we verify your identity through a one-time code, the correction is applied. You receive a confirmation once the update is live on your account profile.

Yes. When regulations shift or our operational processes evolve, we update these policies accordingly. We notify you through your registered email or an in-account banner before changes take effect, giving you time to review and decide whether to continue using the platform.

Submit a detailed email to our support address with the subject line including your account ID and the word 'dispute.' Our compliance team reviews the case, pulls relevant transaction or data logs, and responds with a resolution or escalation path within the processing period.